Here's an instructional video on how to use your Smoke & Serve.


I just placed an order, when will it ship?

Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us sales@smokeandserve.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at sales@smokeandserve.com If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.

I have a question that wasn't answered, can you please help?

Absolutely! You can check out the instructional video on our YouTube page for help.  If that doesn't answer your question please send us an email to sales@smokeandserve.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

How long will 1 container of Smoke & Serve All Natural Wood Chips last? 

Each container of wood chips has approximately 75-100 uses.  That's 75-400 cocktails per container or up to 2000 with the 5 pack!  The sample pack included with the kit has approximately 25 uses.  

Do you need to use more chips when smoking more than 1 glass or cocktail? 

No.  A pinch of chips will produce enough smoke for 1 to 4 glasses or cocktails.  You do not need to use more chips.  Check out our instructional video above.

How do I clean the Smoke & Serve? 

The Smoke & Serve will become more seasoned the more it's used, and you may notice a residue where the glasses rest.  You can wipe this with a damp cloth if it you want but it is not necessary and will not affect the functionality.  A damp cloth will also handle any other cleanup from spills.  Check out our instructional video above.

How do I clean the smoke gun? 

This smoke gun has all aluminum and removable parts that can be hand washed after long periods of heavy usage.  Do not submerge the actual smoking gun and motor housing.  For best results keep the chamber and screen clear from clogs.  It also comes with cleaning instructions and replacement screens.  Check out our instructional video above.

 Will the Smoke & Serve work with the glasses I already own? 

Absolutely!  The Smoke & Serve was designed to smoke any style glass when they are inverted on top as seen in one of the slides on the home page.  Additionally, the Smoke & Serve will accommodate most standard size whiskey glasses on the market.  Any glass under 4" tall will fit under the Smoke & Serve.  Check out our instructional video above.