Refund policy

30-day returns
You have 30 days after you receive your order to request a return.

To be eligible, the item must be in the same condition you received it, unused, and in its original packaging, with your receipt or proof of purchase.

To start a return, email sales@smokeandserve.com with your name and order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Damaged, defective or wrong item
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email sales@smokeandserve.com right away, with a photo if you can, and we'll make it right.

Exceptions
Sale items and gift cards can't be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, email sales@smokeandserve.com.

Smoke and Serve Enterprises LLC · Alpharetta, Georgia